Bluetooth & Connectivity
First-Time Connection
If your watch does not connect to your phone, the cause is often a previous pairing record, an incomplete setup, or missing permissions on the phone. Ensuring a clean connection process is essential for proper syncing and functionality. Follow the ap
Previously Connected
If your watch does not connect to your phone, the cause is often a previous pairing record, an incomplete setup, or missing permissions on the phone. Ensuring a clean connection process is essential for proper syncing and functionality. Follow the ap
Watch paired, but not syncing data properly
If your watch is already paired but data is not transferring to the app as expected, the connection may be interrupted or partially established. Follow these steps to perform a clean reset and re-pair, which usually restores full synchronization and
Inaccurate measurements (steps, calories, distance, heart rate, blood pressure, blood oxygen, etc.)
Your watch uses optical and motion sensors, plus internal algorithms to estimate activity and health metrics. These values are for general wellness and fitness tracking only and are not for medical use. Differences between devices are normal because
Watch constantly shows “Device Detached” during sensor readings
This message typically appears when the sensors are not maintaining proper contact with your skin. This may occur if the watch is worn too loosely, if the sensor area is obstructed, or if the watch shifts during movement. Ensuring a snug and consiste