Previously ConnectedUpdated 3 months ago

If your watch does not connect to your phone, the cause is often a previous pairing record, an incomplete setup, or missing permissions on the phone. Ensuring a clean connection process is essential for proper syncing and functionality.

Follow the appropriate steps below to re-establish pairing successfully.

If previously paired:

1. Open the App > Device tab > scroll to the end > tap Unbind Watch.

2. On your phone, go to Bluetooth settings and Forget/Remove the “DS10” watch under paired devices.

3. On the watch, go to Settings > Factory Reset and complete the reset (the “DS” logo confirms success).

4. Uninstall the App from your phone, then reinstall it from the app store.

5. Open the reinstalled app > Device > Add Device and follow the on-screen instructions to re-pair.

6. Confirm the pairing on the watch screen when prompted.

Important permissions (accept all during pairing):

• Location access — required for Bluetooth scanning and syncing.
• Bluetooth access — connects your phone to the watch.
• Notification access — enables alerts on the watch.
• Background activity — keeps syncing running.

Should the situation remain unresolved after following these steps, please contact our Customer Service Team for dedicated assistance.