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DSF Jewels

How do I track my order?

When is my order shipped?

How do I cancel or change my order?

Why was my order refunded?

Orders

What is your shipping policy?

What if my package gets lost or arrives damaged?

Shipping

Do you offer refunds or exchanges?

Can I exchange an item for another size, style, or color?

How do I make a return?

How do I return an item I received as a gift?

Returns & Exchange

Jewelry Information

Product Warranty

How can I open the charms holder?

How to measure ring size.

Product information & Warranty

Need a replacement Charger for Your Ora Watch?

First-Time Connection

Previously Connected

Watch paired, but not syncing data properly

Inaccurate measurements (steps, calories, distance, heart rate, blood pressure, blood oxygen, etc.)

Watch constantly shows “Device Detached” during sensor readings

Bluetooth & Connectivity

Not receiving notifications / stopped receiving / only some apps send alerts

Notifications arrive, but the watch does not sound or vibrate

Cannot reply to notifications from the watch

Notifications

Cannot make or receive calls

Cannot hear the caller on the watch after answering

Watch not ringing on incoming calls

Bluetooth Calling

Sleep monitoring not detected

GPS route missing / signal not working properly

Automatically measure Blood oxygen, and/or stress

Watch auto-restarts repeatedly

Broken glass or other physical defects

App not working properly / Which app should I use?

Remote Camera not working

How to perform a factory reset

How to perform a forced factory reset

Replacing straps / buying additional

Ora Smart Watch

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Orders

Shipping

Returns & Exchange

Product information & Warranty

Ora Smart Watch