Sleep monitoring not detectedUpdated 3 months ago

If sleep data is not being recorded, it may be related to how the watch is worn, sensor contact during the night, or the initial setup. Review the information below to ensure proper detection.

1. Wear the watch throughout the night without removing it.

2. Ensure the back sensor is in firm contact with your skin (a loose fit can prevent accurate detection).

3. Sleep tracking is fully automatic — no need to enable any option in the app or on the watch.

4. When properly recorded, sleep data appears in both the App and the “Sleep” app on the watch.

If sleep is still not tracked — Reset & re-pair the watch:

1. In the App, open the Device tab, scroll down, and tap Unbind Watch.

2. On your phone, go to Bluetooth settings, find the watch under paired devices, and Forget/Remove it.

3. On the watch, go to Settings > Factory Reset (wait for the “DS” logo).

4. Uninstall the App and reinstall it from the app store.

5. Open the app > Device > Add Device and follow the pairing instructions; confirm on the watch when prompted.

After setup, wear the watch overnight and check sleep data the next day.

Should the situation remain unresolved after following these steps, please contact our Customer Service Team for dedicated assistance.