Our standard fulfillment time is 2 to 3 business days. Shipping charges, if applicable, will be calculated and displayed at checkout. Please note that delivery times may vary depending on your location and the time of year. Currently, we do not offer

<p id="isPasted">Our standard fulfillment time is 2 to 3 business days.</p><p>Shipping charges, if applicable, will be calculated and displayed at checkout. Please note that delivery times may vary depending on your location and the time of year. Currently, we do not offer international shipping, but we are working to provide this service in the future.</p><p>For additional questions about our shipping policy, please contact us at&#xA0;<a href="mailto:customerservice@dsfjewels.com">customerservice@dsfjewels.com</a>&#xA0;</p>

What is your shipping policy?

At DSF Jewels, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at customerservice@dsfjewels.com with your order number and any releva

<h3 id="lost-packages"><strong>Lost packages</strong></h3><p>At DSF Jewels, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at <a href="mailto:customerservice@dsfjewels.com">customerservice@dsfjewels.com</a> with your order number and any relevant details.</p><p><br></p><h3 id="damaged-packages"><strong>Damaged packages</strong></h3><p>We understand the disappointment of receiving a damaged package. In such instances, please report it to our customer support team via email at <a href="mailto:customerservice@dsfjewels.com">customerservice@dsfjewels.com</a> immediately upon receiving the order and include photos of the damaged items or package.</p><p>We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.</p>

What if my package gets lost or arrives damaged?

Contact us at customerservice@dsfjewels.com

DSF Jewels

Shipping

How do I track my order?

When is my order shipped?

How do I cancel or change my order?

Why was my order refunded?

Orders

Do you offer refunds or exchanges?

Can I exchange an item for another size, style, or color?

How do I make a return?

How do I return an item I received as a gift?

Returns & Exchange

Jewelry Information

Product Warranty

How can I open the charms holder?

How to measure ring size.

Product information & Warranty

Need a replacement Charger for Your Ora Watch?

First-Time Connection

Previously Connected

Watch paired, but not syncing data properly

Inaccurate measurements (steps, calories, distance, heart rate, blood pressure, blood oxygen, etc.)

Watch constantly shows “Device Detached” during sensor readings

Bluetooth & Connectivity

Not receiving notifications / stopped receiving / only some apps send alerts

Notifications arrive, but the watch does not sound or vibrate

Cannot reply to notifications from the watch

Notifications

Cannot make or receive calls

Cannot hear the caller on the watch after answering

Watch not ringing on incoming calls

Bluetooth Calling

Sleep monitoring not detected

GPS route missing / signal not working properly

Automatically measure Blood oxygen, and/or stress

Watch auto-restarts repeatedly

Broken glass or other physical defects

App not working properly / Which app should I use?

Remote Camera not working

How to perform a factory reset

How to perform a forced factory reset

Replacing straps / buying additional

Ora Smart Watch