Watch not ringing on incoming callsUpdated 3 months ago

If calls arrive on your phone but the watch does not ring or vibrate, the Bluetooth call connection or notification settings may not be fully enabled.

Follow the steps below in order to verify the setup and restore proper call alerts on the watch.

1. Enable call alerts: Open the App > Device, and make sure “Phone Calls” is On.

2. On the watch, go to Settings > Sound & Vibration, or in the app go to Device > Sound & Vibration. Select Sound & Vibration for an audible ring (or Vibration if you prefer silent alerts).

3. Swipe down on the watch's main screen and make sure Do Not Disturb (moon icon) is off.

4. On your phone, open Settings > Apps > ArgomTech Select and ensure Notifications (including call/alert categories) and Background activity are allowed.

5. Keep within range: Stay within 5–10 meters of your phone, with minimal walls or interference between them.

Still not ringing? 

Confirm the Bluetooth “call” connection is active: swipe down on the watch’s main screen. The Bluetooth icon should display in two colors, Blue & Orange, indicating both Bluetooth calls and notifications are properly connected.

If the Bluetooth icon only shows Blue, or if the steps above do not resolve the situation, reset and re-pair the watch:

1. Open the app > Device tab > scroll to the bottom > Unbind Watch.

2. In your phone’s Bluetooth settings, Forget/Remove the watch.

3. On the watch, go to Settings > Factory Reset (“DS” logo confirms success).

4. Uninstall the App, then reinstall it from the app store.

5. Open the app > Device > Add Device and follow the pairing instructions; confirm on the watch when prompted.

If the situation persists after completing these steps, please contact Customer Service for further assistance.