Cannot make or receive callsUpdated 3 months ago

If your watch is not receiving incoming calls or cannot place calls, the cause is usually related to the Bluetooth call connection or missing permissions. Ensuring both Bluetooth connections are active and the app is properly configured is essential for full call functionality.

Follow the steps below to check the setup and restore calling features.

1. Confirm the Bluetooth “call” connection is active: Swipe down on the watch main screen: the Bluetooth icon should show in two colors, Blue & Orange, confirming both Bluetooth calls + notifications are properly connected.

2. Stay within range: Keep the watch within 5–10 meters of your phone. Thick walls or long distances can disrupt Bluetooth.

3. Enable call alerts: Open the App > Device and make sure “Phone Calls” is turned On.

4. Make sure Do Not Disturb (moon icon) is turned off on the watch.

If calls still don’t arrive — Reset & re-pair the watch:

1. Open the app > Device tab > scroll to the bottom > Unbind Watch.

2. In your phone’s Bluetooth settings, Forget/Remove the watch.

3. On the watch, go to Settings > Factory Reset (“DS” logo confirms success).

4. Uninstall the App, then reinstall it from the app store.

5. Open the app > Device > Add Device and follow the pairing instructions; confirm on the watch when prompted.

If the issue persists, record a short video showing an incoming call that the watch does not receive while the phone is nearby, then contact our Customer Service Team for further assistance.