Cannot hear the caller on the watch after answeringUpdated 3 months ago

If you cannot hear the other person through the watch, the call audio is most likely being routed to your phone instead of the watch speaker.

Follow the steps below in order to redirect audio and restore proper call sound through the watch.

1. During an ongoing call, on the watch call screen, look for three icons on the watch screen: Mute, End Call, and Transfer Call Audio (far right).

2. Tap the third icon (Transfer Call Audio) to switch audio output from your phone to the watch speaker.

3. If you do not see it, on your phone’s in-call screen, open the audio/output picker and select model “DS10”

Still no audio? 

1. Confirm the Bluetooth “call” connection is active: Swipe down on the watch main screen: the Bluetooth icon should show in two colors, Blue & Orange, confirming both Bluetooth calls + notifications are properly connected

2. Make sure Do Not Disturb (moon icon) is turned off on the watch.

3. In the App > Device, ensure “Phone Calls” is turned on.

If the above steps do not resolve the situation, reset and re-pair the watch:

1. Open the app > Device tab > scroll to the bottom > Unbind Watch.

2. In your phone’s Bluetooth settings, Forget/Remove the watch.

3. On the watch, go to Settings > Factory Reset (“DS” logo confirms success).

4. Uninstall the App, then reinstall it from the app store.

5. Open the app > Device > Add Device and follow the pairing instructions; confirm on the watch when prompted.

If the situation persists after completing these steps, please contact Customer Service for further assistance.