Can I exchange an item for another size, style, or color?Updated a year ago
Yes, if for any reason you need to exchange your item for a different color or size, we're here to help. Exchanges are accepted within 14 days from the date of purchase, the item must be unused, unworn, and in its original packaging with all tags attached, a valid proof of purchase, such as the original receipt or order confirmation email, is required for all exchanges.
How to Initiate an Exchange:
- Contact Us: To initiate an exchange, please contact our customer service team at [email protected], Chat or phone number with your order number and details of the item you wish to exchange.
- Confirmation: Once your exchange request is approved, we will provide you with instructions on how to return the item.
- Return Shipping: You will be responsible for shipping the item back to us. We recommend using a trackable shipping service for your protection.
- Processing Time: Once we receive the returned item and verify its condition, we will process the exchange within 48 to 72 business hours.